Thank you for shopping with NarrowTheRoad. We appreciate your support and want you to feel confident in your purchase. This Refund & Return Policy outlines how returns, exchanges, and refunds are handled for orders placed through our Wix-powered online store.

Returns Eligibility

We accept returns within 30 days of delivery, provided that:

• Items are unused, unworn, and unwashed

• Items are in original condition with tags attached

• Items show no signs of damage, alteration, or excessive wear

Items that do not meet these conditions are not be eligible for a refund.

Non-Returnable Items

The following items are non-refundable and non-returnable:

• Final sale or clearance items

• Gift cards

• Custom, personalized, or made-to-order items

• Damaged Items due to misuse or improper care

How to Start a Return

To initiate a return, please contact us at NarrowTheRoadApparel@gmail.com with:

• Your order number

• The item(s) you wish to return

• Reason for the return

Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the order's item(s) are incorrect. 

We recommend using a trackable shipping service. We are not responsible for lost or undelivered return packages.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will work with you to resolve the matter promptly, either through a replacement or refund.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method

• Original shipping charges are non-refundable

• Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Exchanges

Customers are responsible for shipping costs. Please contact us at NarrowTheRoadApparel@gmail.com to work out an exchange.

Late or Missing Refunds

If you have not received your refund after the stated processing time:

• Check with your bank or credit card provider

• Contact us at NarrowTheRoadApparel@gmail.com for assistance

 

 We strive to handle every return or refund request with honesty, fairness, and grace. If you have concerns, we encourage you to reach out so we can work toward a resolution.

Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will take effect immediately upon posting to our website.

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By placing an order through our Site, you agree to this Refund & Return Policy.